CANCELLATION POLICY

At PRIME LEGACY, we understand that customers may occasionally need to cancel an order. We aim to make the cancellation process as simple as possible.

Requesting a Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can be submitted through:

Email: anasnazar9044@gmail.com

Please include:

• Your full name

• Order number

• Phone number

• Reason for cancellation, if applicable

Cancellation Before Dispatch

Orders that have not yet been processed or dispatched may generally be eligible for cancellation.

If the cancellation is approved before dispatch, any eligible refund will be processed according to the original payment method and applicable circumstances.

Cancellation After Dispatch

Once an order has been dispatched or handed over to the delivery partner, cancellation may no longer be possible.

In such cases, the customer may need to follow the applicable return or refund process.

Customized or Special Orders

Customized, personalized, specially prepared, or otherwise non-standard orders may not be eligible for cancellation once processing or preparation has started.

Refund for Cancelled Orders

Where a cancellation is approved and a refund is applicable, the refund process will depend on the original payment method and applicable circumstances.

Processing times may vary depending on the payment provider or financial institution.

Refused Deliveries

Simply refusing to accept a dispatched order does not automatically constitute an approved cancellation or refund.

Any resulting return, delivery, or other applicable charges may be considered when determining the final resolution.

Contact Us

For cancellation requests or assistance with an order, please contact:

PRIME LEGACY
Email: anasnazar9044@gmail.com

Please provide your order number so our team can assist you efficiently.