REFUND & RETURN POLICY

At PRIME LEGACY, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, please contact our customer support team.

Return Eligibility

A return or exchange may be considered when:

  • The product received is damaged or defective

  • You received the wrong product

  • The product is materially different from what was ordered

  • The return request meets our applicable return conditions

Products must generally be returned in their original condition, with original packaging, tags, accessories, and other included items where applicable.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, customization, clearance, or other applicable restrictions.

Products that have been used, damaged after delivery, altered, or returned without required original components may also be refused.

Reporting a Problem

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

  • Your name

  • Order number

  • Description of the issue

  • Clear photographs or videos of the product and packaging where appropriate

This information helps us review your request efficiently.

Return Approval

All return requests are subject to review and approval by PRIME LEGACY.

If your request is approved, we will provide the applicable return instructions.

Customers should not send products back without receiving return instructions from our team.

Refunds

Once an approved returned product has been received and inspected, we will determine the appropriate resolution.

Where a refund is approved, the amount and method of the refund will depend on the original payment method and applicable circumstances.

Shipping or delivery charges may not always be refundable.

Exchanges

Where applicable and subject to product availability, an approved return may be exchanged for another product.

If the requested replacement is unavailable, an alternative resolution may be offered.

Return Shipping

Where the return is due to an incorrect, damaged, or defective product, PRIME LEGACY may provide an appropriate solution regarding return shipping.

For other approved returns, return shipping costs may be the customer's responsibility.

Contact Us

For return or refund assistance, contact:

PRIME LEGACY
Email: anasnazar9044@gmail.com

Please include your order number whenever contacting us about an order.